How to Track Your AtlantisPrints Order

Once your order is on its way, we want you to know exactly where it is. Here is everything you need to know about tracking your AtlantisPrints delivery.

When Will I Receive My Tracking Information?

• You will receive a shipping confirmation email as soon as your order is dispatched
• The email will include a tracking link and your carrier's name
• Tracking updates may take up to 24 hours to appear after your dispatch confirmation email

How to Track Your Order

1. Open your shipping confirmation email from AtlantisPrints
2. Click the Track my order link in the email
3. You will be taken to the carrier's tracking page
4. Enter your tracking number if prompted — it can be found in the same email

Understanding Your Tracking Status

Status	What It Means
Order confirmed	We have received your order and are preparing it
In production	Your print is being made (allow extra time for customised orders)
Dispatched	Your order has left our facility and is with the carrier
Out for delivery	Your order is on its way to your address today
Delivered	Your order has been delivered

Customised Orders

Customised prints require an additional 2 to 3 business days for production before dispatch. Your tracking link will be sent once the print is ready and handed to the carrier.

My Order Hasn't Moved — What Should I Do?

If your tracking has not updated for more than 3 business days:

• Check your spam folder for the shipping confirmation email
• Make sure you are using the correct tracking number
• Contact us at [e-mail] with your order number and we will investigate immediately

Missed Delivery?

If you were not home when the carrier attempted delivery:

• Check your tracking page for redelivery or collection instructions
• Most carriers will attempt delivery again the next working day
• Alternatively, you may be able to redirect your parcel to a local collection point via the carrier's app or website