Returns Policy and How to Request a Refund

We want you to love your AtlantisPrints. If something is not right, here is how we handle returns and refunds.

What Can Be Returned?

• ✅ Standard (non-customised) prints in original condition within 30 days of delivery
• ✅ Damaged or faulty items (customised or standard) within 14 days of delivery
• ❌ Customised prints (unless damaged or faulty — see below)

How to Start a Return

1. Email us at [e-mail] with your order number and reason for return
2. Our team will respond within 2 business days with return instructions
3. Pack your print securely and send it back using a tracked service
4. Once we receive and inspect the item, your refund will be processed within 5 to 7 business days

Damaged or Faulty Items

If your print arrives damaged:

• Take a clear photo of the damage and the packaging
• Email us at [e-mail] within 14 days of delivery
• We will offer a free replacement or a full refund — your choice

Refund Methods

• Refunds are returned to your original payment method
• PayPal and card refunds typically appear within 3 to 5 business days
• Klarna refunds follow Klarna's standard timeline (up to 14 days)

Return Shipping Costs

• If the return is due to our error (wrong item, damage): we cover the return shipping cost
• If you have changed your mind: return shipping is at your own cost